Return & Refund Policy

Refund & Return Policy

Effective Date: July 2026

At Manual Loom, we are committed to delivering authentic Khadi and handloom garments crafted with care by skilled Indian artisans. Every piece we offer represents the heritage of Indian handloom and is carefully inspected before dispatch.

If, however, your purchase does not meet your expectations, we're here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

The item received is damaged or defective.
You received the wrong product.
The product has a manufacturing defect.

To be eligible for a return:

The product must be unused, unwashed, and unworn.
All original tags, labels, and packaging must be intact.
Proof of purchase or order confirmation must be provided.

Manual Loom reserves the right to reject returns that do not meet these conditions.

2. Handloom & Khadi Products

Our garments are made using authentic handloom and Khadi fabrics.

Due to the handmade nature of these fabrics, slight variations in weave, texture, colour, or natural slubs are a sign of genuine craftsmanship and are not considered manufacturing defects. These unique characteristics make every garment one of a kind.

3. Exchanges

We are happy to offer exchanges for:

Damaged or defective products.
Incorrect items delivered.
Size exchanges (subject to product availability).

Exchange requests must be submitted within 7 days of delivery.

If the requested size is unavailable, we may offer store credit or a refund.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

The refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to an error on our part.

5. Items Not Eligible for Return

The following items cannot be returned:

Used, washed, or altered garments.
Products without original tags or packaging.
Products damaged due to misuse or improper care.
Gift cards or promotional items.
Products marked as Final Sale (where applicable).
6. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number.
Clear photographs of the product.
Photographs of the outer packaging (if applicable).

Once verified, we will arrange a replacement or issue a full refund at no additional cost.

7. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. However, you may request a return after delivery if it meets the conditions outlined in this policy.

8. Return Shipping

If the return is due to:

A manufacturing defect,
A damaged product, or
An incorrect item sent by Manual Loom,

we will arrange the return shipment or reimburse the return shipping cost.

For all other approved returns, customers are responsible for return shipping charges.

9. Need Assistance?

If you have any questions regarding returns, refunds, or exchanges, we're happy to assist you.

Manual Loom

Email: support@manualloom.com (Replace with your official support email.)

Website: www.manualloom.com

Our Promise

At Manual Loom, we don't just create clothing—we preserve India's handloom heritage. Every purchase supports skilled artisans, traditional craftsmanship, and the future of sustainable fashion. Your trust is as important to us as the garments we create, and we are committed to ensuring every shopping experience reflects the values of quality, authenticity, and care.